You may return a product without giving reason from the date of the dispatch confirmation up until 14 days after you receive the last product of your order.
To be eligible for a return, your product must be in the same condition that you received it, unused and in its original packaging, namely in fully resaleable conditions. If we find that the product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund on it.
Unfortunately, we cannot accept returns on gift cards.

To start a return, please, complete the form at the bottom of this page. We will reply and provide you with instructions on how to send your package. Alternatively, you can write us an email at wecare@akilamps.com
You must contact us within 14 days of receiving the last item of your order.

All products must be returned to:
AKI c/o ERCOLE, via per Telve 75/7, 38051 Borgo Valsugana (TN), Italy

We advise you to ask for tracking services for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit.
The direct cost of returning a product must be paid by you. You will also need to provide a receipt or proof of purchase.

Extended Return Period
For all orders we dispatch and you receive starting from the15th December we allow an extended return period of 30 days.
You must contact us within the 15th January notifying your return request.

Damanges
Please inspect your parcel and your order upon reception and contact us immediately if a product is defective, damaged or if you receive the wrong item/s.
If a product you have received is damaged or faulty please inform us within 24 hours of delivery at wecare@akilamps.com. In the case of damaged or faulty goods, please email images of the item as evidence.
We will refund you in full for the cost of the damaged item if the damage directly affects the performance and the aesthetic of the item.

We will notify you once we have received your returned product.
If your return is approved, we will process your refund as soon as possible (and in any event within 14 days after the day on which we receive the product back from you) on your original payment method. Please remember that it can take some time for your bank or credit card company to credit your account.

Please, refer to our Terms and Conditions for further information relating your cancellation rights.